Intelli*Care Server Services

Module

Features

Benefits

Availability Monitoring

• 24x7 availability monitoring
• Get alerts or notifications if server goes down

• Helps monitor server down- time so that IT can quickly react and resolve issue
• Reduced down-time
• Business continuity

Performance Monitoring

• 24x7 performance monitoring
• View server performance in real- time
• Historical Performance reporting

• Visibility is key for proactive capacity planning and load balancing
• Preemptive problem resolution for degrading server
conditions
• Reduce allocated IT time and resources

Trend Analysis

• Analysis of server performance
• Comprehensive web-based reports

• Easily resolve problem areas
• Helps proactive planning

Notification with
Escalation

• Escalate any server issues depending on severity
• Notify appropriate personnel about the issue

• Quick problem resolution

Patch Assessment and
Management

• Track latest security bulletins and alerts
• Reports feature license compliance
• Detailed management reporting
• Scheduled patch delivery
• Enhanced security privileges allows tiered administrative privileges based on job function

• Simplify patch distribution process
• Pro-actively monitor and assess security
• Reduce allocated IT time and resources
• Verify that all systems are properly protected

Log monitoring and
maintenance

• 24x7 log monitoring
• Event notification

• Enhanced log monitoring capabilities

Security

• 24x7 monitored protection
• Proactive notification of new viruses
• Automated updates of new anti- virus files
• Reporting on virus protection status
• Utilities to address and fix virus infections

• Increase security
• Accurately predict and quantify risk
• Increase productivity

Help Desk Services

• 24x7 access for technical support
• Rapid problem resolution
• Remote access functionality
• Real-time and call history reports
• View and manage service and maintenance requests

• Improve service levels
• Increase end-user satisfaction
• Reduce downtime for servers